Shipping policy

Shipping Policy

We can’t wait to get your Marin Grae order headed your way!

Processing Time
Orders are typically processed and shipped within 2–4 business days. During launches, holidays, or other high-volume periods, processing may take a little longer.

Shipping Rates & Delivery
Shipping rates and available delivery options are calculated at checkout. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Please keep in mind that delivery estimates begin after your order has been processed and shipped. Carrier delays are outside of our control.

Address Changes
Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. We’ll do our best to update the address before your order ships, but we cannot guarantee changes once an order has been processed.

Lost, Stolen or Delayed Packages
Once a package has been accepted by the shipping carrier, Marin Grae is not responsible for carrier delays or packages marked as delivered but reported missing. If you experience an issue with your delivery, please contact us and we’ll do our best to help you determine the next steps.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos so we can make it right.

Local Pickup
Local pickup may be available for select orders when shown as an option at checkout. You’ll receive a notification when your order is ready along with pickup instructions. Please wait until you receive your ready for pickup notification before arriving.